Case Management
Creating and managing security cases
Case Management
Cases help you track and manage security incidents from detection to resolution.
Creating a Case
From Alert
- Click on an alert
- Click "Create Case"
- Fill in case details
- Assign to team member
Manual Creation
- Go to Coderyx Guard > Cases
- Click "New Case"
- Fill in details
- Submit
Case Fields
Required Information
- Title: Brief description
- Severity: Critical/High/Medium/Low
- Category: Malware/Phishing/Data Breach/etc.
- TLP: Red/Amber/Green/White
Optional Information
- Description
- Affected endpoints
- Initial findings
- Assigned analyst
Case Workflow
Status Progression
- New - Case created
- Triage - Initial assessment
- In Progress - Active investigation
- Escalated - Escalated to higher tier
- Resolved - Issue fixed
- Closed - Case archived
Case Actions
- Update Status: Move through workflow
- Add Notes: Document findings
- Attach Evidence: Link logs, screenshots
- Assign: Give to team member
- Escalate: Send to senior analyst
Case Reports
Generate reports for:
- Management summaries
- Compliance audits
- Trend analysis