Troubleshooting

Common issues and solutions

Troubleshooting

Solutions to common issues.

Account Issues

Can't Log In

  1. Check email/password
  2. Use "Forgot Password"
  3. Clear browser cache
  4. Try incognito mode

Account Not Activated

  1. Check email for activation link
  2. Request new activation email
  3. Contact support

Coderyx Guard Issues

Agent Not Installing

  • Check system requirements
  • Run as administrator
  • Disable antivirus temporarily
  • Check logs at /var/log/coderyx

No Alerts Appearing

  1. Verify agent is running
  2. Check network connectivity
  3. Review alert rules
  4. Check alert thresholds

Endpoint Offline

  1. Restart the agent
  2. Check network connection
  3. Verify agent version
  4. Check firewall rules

IDBuddy Issues

Scan Not Running

  1. Verify subscription
  2. Check API limits
  3. Try again later
  4. Contact support

Domain Not Found

  1. Verify domain spelling
  2. Check DNS propagation
  3. Try again in 24 hours

Academy Issues

Can't Enroll

  1. Verify subscription
  2. Check payment status
  3. Clear cache
  4. Contact support

Video Not Playing

  1. Check internet connection
  2. Try different browser
  3. Disable ad blocker
  4. Check flash/JavaScript

Getting More Help

  • Email: support@coderyx.com
  • Phone: Available on billing page
  • Live Chat: Available 24/7
  • Knowledge Base: docs.coderyx.com
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